Get in touch.
We're a small team. You'll get a reply from a human, usually the same day, always within one working day.
Before emailing
A lot of common questions are already answered in the FAQ. Worth a quick check — you'll get the answer faster than waiting for us.
For setup help, the Gmail and Outlook guides walk through configuration step by step with screenshots and troubleshooting.
Email us
Bugs, feature requests, setup help, billing questions. The catch-all.
Group accounts, multi-subsidiary rollouts, custom contracts.
Data subject requests, processor enquiries, security questions.
What to include
To help us answer faster:
- Your account email (the one you signed up with)
- The project name, if it's project-specific
- A screenshot or the email subject line, if it's about a classification
- Browser / OS, if it's a bug
Response time
One working day. Most replies happen the same day during UK business hours. We don't run a 24/7 desk — we're a small UK team, and the trade-off is honest pricing.
Postal address
White Ace AI Ltd, United Kingdom. Full registered address on our terms page.